Refunds & Returns Policy
Order-cancellation eligibility, final-sale conditions, shipping responsibility, and how Kaizen Bio Lab reviews order concerns.
At Kaizen Bio Lab, all sales are final after an order has entered processing, preparation, packing, fulfillment, or shipping. Due to the sensitive nature of research-use-only compounds and the controlled handling standards required to preserve product integrity, returned products cannot be accepted or restocked.
Important Final-Sale Notice
Once an order has been processed, prepared, packed, assigned for fulfillment, dispatched, or transferred to a shipping carrier, it is no longer eligible for cancellation, return, exchange, or refund.
1. Order Cancellations
Cancellation requests must be submitted immediately by emailing support@kaizenbiolab.com before the order has entered processing or preparation.
Submission of a cancellation request does not guarantee approval. Kaizen Bio Lab may only approve a cancellation if the order has not been processed, prepared, packed, assigned for fulfillment, or transferred to a shipping carrier.
Once fulfillment has started, the order cannot be stopped, changed, cancelled, returned, exchanged, or refunded.
2. Final Sale Policy
All products sold by Kaizen Bio Lab are considered final sale after the order has entered processing or preparation.
Refunds, returns, exchanges, or account credits are not provided because a customer:
- Changes their mind after placing an order;
- Orders the incorrect compound, strength, or quantity;
- No longer requires the ordered product;
- Fails to review the product details before checkout;
- Misunderstands the research-use-only designation;
- Attempts to use the product outside its stated research purpose.
3. No Returns After Shipping
Products cannot be returned after leaving the Kaizen Bio Lab fulfillment facility.
After shipment, we cannot verify the product’s chain of custody, temperature exposure, storage environment, handling methods, contamination risk, package integrity, or other conditions that may affect product quality.
For quality-control, safety, compliance, and contamination-prevention purposes, returned research products cannot be restocked, resold, or returned to available inventory.
4. Customer Order Responsibility
Customers are responsible for reviewing all order details before completing checkout, including:
- Product name and stated strength;
- Product quantity;
- Billing information;
- Shipping address;
- Email address and telephone number;
- Shipping method;
- Research-use restrictions and notices.
Kaizen Bio Lab is not responsible for customer ordering errors that were not reported before processing began.
5. Shipping Carrier Responsibility
Once a package has been transferred to the courier or shipping carrier, transportation, scanning, routing, delivery scheduling, and final delivery are controlled by that carrier.
Kaizen Bio Lab is not responsible for delays or delivery problems caused by:
- Carrier transportation or sorting delays;
- Weather conditions or natural events;
- Carrier service interruptions;
- Labour disruptions or high shipping volume;
- Incorrect or incomplete delivery information;
- Recipient unavailability or failed delivery attempts;
- Customs inspections or border processing;
- Other circumstances outside our direct control.
A carrier delay does not automatically qualify an order for a refund, replacement, credit, or reshipment.
6. Shipping Address Accuracy
Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.
Kaizen Bio Lab is not responsible for lost, delayed, returned, rejected, or misdelivered shipments caused by incorrect, incomplete, outdated, or improperly formatted address information provided by the customer.
Address corrections must be requested immediately at support@kaizenbiolab.com . Address changes cannot be guaranteed after processing has begun.
7. Damaged Shipments
If a package arrives visibly damaged, contact Kaizen Bio Lab promptly and provide:
- Your order number;
- Your tracking number;
- A clear description of the issue;
- Photographs of the external shipping package;
- Photographs of the shipping label;
- Photographs of the internal packaging;
- Photographs clearly showing the damaged product.
Keep all original packaging and products while the matter is under review. Discarding the packaging or product may prevent validation of the claim.
8. Missing or Incorrect Items
If a shipment appears to contain an incorrect or missing item, contact us promptly at support@kaizenbiolab.com .
Include your order number, photographs of everything received, photographs of the external package and shipping label, and a clear description of the missing or incorrect item.
Kaizen Bio Lab may review fulfillment records, inventory data, shipment weight, package documentation, tracking records, and other supporting information before determining an appropriate resolution.
Submission of a claim does not automatically guarantee a refund, replacement, credit, or reshipment. Each concern is reviewed individually.
9. Lost or Stolen Packages
A shipment marked as delivered by the carrier is considered delivered unless the carrier later confirms that the delivery record was incorrect.
Before contacting Kaizen Bio Lab, customers should check with household members, neighbours, reception staff, property management, parcel lockers, secure delivery areas, mailrooms, and the applicable carrier.
Kaizen Bio Lab is not responsible for packages lost, removed, or stolen after confirmed delivery.
10. Returned or Refused Shipments
Packages may be returned because of an incorrect address, incomplete address, recipient refusal, failed delivery attempts, unclaimed shipment, customs rejection, or another delivery issue.
Returned or refused shipments are not automatically eligible for a refund. Additional shipping, handling, carrier-return, customs, or administrative charges may apply.
Due to controlled product-handling requirements, Kaizen Bio Lab may be unable to restock or reship returned products.
11. International Orders and Customs
International customers are responsible for confirming that products may be legally imported, received, possessed, and used for laboratory research within the destination jurisdiction.
Kaizen Bio Lab is not responsible for customs delays, import inspections, duties, taxes, brokerage charges, rejected shipments, confiscations, regulatory holds, abandoned packages, or destination restrictions.
Orders delayed, rejected, returned, abandoned, or seized by customs or another authority are not automatically eligible for a refund, replacement, credit, or reshipment.
12. Payment Processing Fees
Where a cancellation is approved before processing, non-refundable payment-processing fees, cryptocurrency network charges, currency-conversion costs, banking fees, or other third-party charges may be deducted where permitted.
The time required for an approved refund to appear may depend on the payment processor, bank, financial institution, payment method, or blockchain network originally used.
13. Chargebacks and Payment Disputes
Customers should contact Kaizen Bio Lab before initiating a chargeback or payment dispute so that we have an opportunity to review and address the concern.
Fraudulent, inaccurate, or abusive payment disputes may result in account suspension, cancellation of pending orders, refusal of future service, and submission of order records, tracking information, website-acceptance records, and customer communications to the payment provider.
14. Research-Use-Only Products
Products offered by Kaizen Bio Lab are supplied strictly for qualified laboratory research, analytical testing, and in-vitro applications.
For Research Use Only
Products are not intended for human or animal consumption, therapeutic use, clinical use, diagnostic use, food use, cosmetic use, household use, or any unauthorized consumer application.
No refund, return, or exchange will be provided because of an intended unauthorized use, misunderstanding of the research-use designation, or inability to use the product outside its stated research purpose.
15. Product Appearance and Packaging
Product packaging, vial appearance, cap colour, label placement, container design, and other non-functional presentation details may change without notice.
Minor presentation differences that do not affect the identified product, stated strength, quantity, batch information, or research specification do not qualify an order for a refund or replacement.
16. Policy Exceptions
Kaizen Bio Lab may, at its sole discretion, approve a replacement, reshipment, store credit, or another resolution after reviewing a verified fulfillment error or documented shipping issue.
Any exception is provided voluntarily and does not create an ongoing obligation, precedent, or entitlement for future orders.
17. Policy Updates
Kaizen Bio Lab may update or revise this Refunds & Returns Policy to reflect changes in operations, shipping procedures, payment methods, compliance requirements, carrier services, or business practices.
The current version will be posted on this page with an updated revision date. The policy in effect when an order is placed will generally apply to that order.
18. Contact Kaizen Bio Lab
For cancellation requests, damaged-shipment reports, missing-item concerns, shipping questions, or policy inquiries, contact: