Shipping Policy

1. Where We Ship

Kaizen Bio Lab currently ships to eligible addresses within the United States, including the 50 states and the District of Columbia.

We may be unable to ship to:

• International destinations;
• Military APO, FPO, or DPO addresses;
• United States territories outside the 50 states;
• Freight-forwarding or package-reshipping services;
• Restricted or undeliverable destinations;
• P.O. boxes where the selected carrier requires a street address.

If an unsupported destination is submitted, Kaizen Bio Lab may contact the customer to request an eligible address. If a suitable address cannot be provided, the order may be cancelled.

2. Order Processing

Orders are processed after payment has been successfully received or verified and after any applicable inventory, address, security, and compliance reviews have been completed.

Orders placed before the applicable business-day cutoff may be eligible for same-day processing. Orders submitted after the cutoff, on weekends, or on holidays will generally be processed on the next available business day.

Processing time is separate from carrier transit time. Purchasing an expedited delivery service does not necessarily accelerate payment review, order verification, or internal preparation.

3. Shipping Methods and Transit Times

Eligible orders may be shipped through tracked carriers such as USPS, UPS, FedEx, or another delivery provider selected according to the destination, package size, product requirements, and service availability.

Estimated transit times are displayed during checkout where available. Standard delivery within the contiguous United States may generally take several business days after carrier acceptance. Alaska, Hawaii, remote areas, and limited-service destinations may require additional transit time.

4. Shipping Rates

Shipping rates and available delivery services are calculated or displayed during checkout according to the delivery destination, order value, shipment weight, package dimensions, and carrier availability.

Free shipping may be offered on qualifying orders when the applicable minimum order value or promotional requirement is met. The active threshold, if available, will be displayed on the Site or applied automatically during checkout.

Taxes, duties, or other applicable charges will be calculated or displayed where required.

5. Shipping Confirmation and Tracking

After a shipping label has been generated, tracking information may be sent to the email address entered during checkout and may also be available through the customer account or order-status page.

Tracking records may require additional time to become active. A label-created status does not necessarily mean the carrier has already collected or scanned the package.

Carrier tracking systems are managed by third parties. Kaizen Bio Lab cannot control the timing, frequency, or accuracy of carrier tracking updates after dispatch.

6. Packaging and Discretion

Orders are prepared using discreet external packaging designed to protect the products during ordinary carrier handling and transit.

Outer packaging may avoid prominent product descriptions or unnecessary research-product branding. Internal packaging may include protective materials selected according to the product, order size, and shipping service.

Product labels, required shipping information, carrier labels, legal documentation, and necessary handling markings may still appear where appropriate or legally required.

7. Product Handling During Transit

Packaging methods are selected to support product integrity during expected transit conditions. Unless specifically offered during checkout or arranged in writing, standard shipping does not include a refrigerated or guaranteed temperature-controlled cold chain.

Customers are responsible for monitoring tracking, promptly receiving the shipment, inspecting the package after delivery, and storing the products according to the applicable storage instructions.

For questions concerning a special shipping arrangement, contact support@kaizenbiolab.com before placing the order.

8. Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Kaizen Bio Lab is not responsible for delayed, rejected, returned, lost, or misdelivered packages caused by incorrect, incomplete, outdated, or improperly formatted address information supplied by the customer.

Address changes must be requested immediately by emailing support@kaizenbiolab.com with the order number and corrected address.

Address changes cannot be guaranteed after an order has entered processing, packing, fulfillment, or shipping. Once a carrier label has been generated or the package has been dispatched, redirection may no longer be possible.

9. Carrier Delays

After a package has been accepted by the carrier, transportation, sorting, scanning, routing, and final delivery are controlled by that carrier.

Delivery may be affected by:

• Carrier transportation and sorting schedules;
• Severe weather or natural events;
• Weekends and holidays;
• Seasonal shipping demand;
• Labour disruptions or service interruptions;
• Incorrect or incomplete delivery information;
• Recipient unavailability or failed delivery attempts;
• Security inspections or regulatory processing;
• Other circumstances outside our direct control.

A carrier delay does not automatically qualify an order for a refund, replacement, credit, or reshipment.

10. Lost Shipments

If tracking information shows no movement for an extended period or suggests that a shipment may have been lost in transit, contact Kaizen Bio Lab at support@kaizenbiolab.com .

Include your order number, tracking number, delivery address, and a clear explanation of the concern.

Kaizen Bio Lab may need to open an investigation with the carrier. Replacement, reshipment, credit, refund, or another resolution may only be considered after the tracking history, carrier response, package documentation, and circumstances have been reviewed.

11. Damaged Shipments

Customers should inspect the shipment promptly after delivery. If the package arrives visibly damaged, contact us as soon as possible.

Damage claims should include:

• Your order number;
• Your tracking number;
• A clear description of the issue;
• Photographs of the external shipping package;
• Photographs of the shipping label;
• Photographs of the internal packaging;
• Photographs clearly showing the affected product.

Keep the original packaging, shipping label, internal materials, and product while the claim is being reviewed. Discarding these items may prevent Kaizen Bio Lab or the carrier from validating the claim.

12. Delivered but Not Received

A package marked as delivered by the carrier is considered delivered unless the carrier later confirms that the delivery record was incorrect.

Before contacting Kaizen Bio Lab, customers should check with household members, neighbours, reception staff, property management, mailrooms, parcel lockers, secure delivery areas, and the applicable carrier.

Kaizen Bio Lab is not responsible for packages lost, removed, or stolen after confirmed delivery. A carrier investigation or other supporting documentation may be required.

13. Returned or Refused Shipments

Packages may be returned because of an incorrect address, incomplete address, recipient refusal, failed delivery attempts, an unclaimed shipment, carrier restrictions, or another delivery issue.

Returned or refused shipments are not automatically eligible for a refund. Additional shipping, handling, carrier-return, and administrative charges may apply before a shipment can be reviewed or reshipped.

Due to controlled handling requirements for research-use-only products, Kaizen Bio Lab may be unable to restock or reship returned products.

14. Shipping Restrictions

Kaizen Bio Lab reserves the right to refuse, hold, modify, or cancel an order where shipment cannot reasonably, safely, or lawfully be completed.

Restrictions may apply because of:

• Destination or jurisdiction restrictions;
• Carrier service limitations;
• Product availability;
• Payment-verification concerns;
• Fraud or security concerns;
• Incomplete customer information;
• Research-use eligibility concerns;
• Operational or fulfillment limitations.

15. Bulk and Institutional Orders

Laboratories, academic institutions, biotechnology organizations, contract-research organizations, and other qualified customers seeking bulk quantities or consolidated shipments may contact support@kaizenbiolab.com before ordering.

Volume pricing, invoicing eligibility, delivery arrangements, institutional documentation, and shipping terms are subject to approval and may vary according to the order.

16. Research-Use-Only Products

Products offered by Kaizen Bio Lab are supplied strictly for qualified laboratory research, analytical testing, and in-vitro applications.

Customers are responsible for ensuring products may be lawfully purchased, received, possessed, stored, handled, and used for research purposes within their jurisdiction.

17. Policy Updates

Kaizen Bio Lab may update or revise this Shipping Policy to reflect changes in carrier services, rates, fulfillment procedures, delivery coverage, compliance requirements, product availability, or business operations.

The current version will be posted on this page with an updated revision date. The Shipping Policy in effect when an order is placed will generally apply to that order.

18. Contact Kaizen Bio Lab

For shipping questions, tracking assistance, address corrections, delivery concerns, damaged-shipment reports, or policy inquiries, contact: